<aside> 👋

A short guide to the two Gridio screens your customers meet while connecting a car or a solar system. It covers what we ask them, why we ask, and what we do with the answers.

</aside>

Onboarding via Gridio Connect UI

🔋Battery capacity

Smart charging needs to know how much energy a car can hold, so we ask for the usable capacity in kWh. That is the figure printed in the owner's manual, which sits a few kWh below the gross pack size manufacturers tend to advertise.

Most customers never have to look it up. We read the car's VIN, check it against our EV database, and only ask for what we could not work out on our own.

Four possible screens

What the lookup returns What the customer sees
A Several battery options A list to choose from
B One battery option The capacity, ready to confirm
C The brand, with no battery data Vehicle picker, brand filled in
D Nothing Vehicle picker, empty

A. Several options to choose from

The usual case for popular models. Each row leads with the capacity and adds the trim name below it where that helps tell two similar packs apart.

The first row comes pre-selected, so a customer who recognises their car can simply carry on.

image.png

B. One option to confirm

The same list with a single row, already selected. The wording shifts from choosing to confirming, since there is nothing to decide.

image.png

C. We know the brand

The VIN gave us the make but no battery information, so the customer fills in the rest. Three steps:

  1. The picker opens with the brand already set. Model and capacity are blank, and Continue stays inactive.
  2. The model list covers that brand only. Models sold with more than one battery appear once per size, so Born (59kWh) and Born (79kWh) are separate entries and choosing the model settles the capacity too. Plug-in hybrids sit alongside full EVs, and Other waits at the bottom for anything our catalogue is missing.
  3. Choosing a model fills in the capacity and activates Continue. The figure is a suggestion and stays editable.

image.png

D. We could not identify the car

Uncommon, and usually a very new model, a very old one, or a market our catalogue has yet to reach. The picker opens empty and the customer identifies the car from scratch.

Two small things to know: